USFans order and parcel status explained
After you paste a spreadsheet link into DIY Orders, most of the wait is watching status labels. This page rewrites the Help Center status list into the two tracks that matter: the shopping-agent order (buy → China warehouse) and the parcel (consolidate → international ship). Live wording on usfans.com always wins if it differs from this guide.
A single parcel uses both tracks in sequence. Item rows finish at Stored; then you create a parcel and watch parcel statuses until delivery. Mixing the two UIs is how people stare at an empty parcel page while QC photos are still uploading on the order row.
Two tracks, two places to look
| Track | Where in the account | Pays for |
|---|---|---|
| Shopping-agent order | Orders — one row per pasted link | First bill: product + domestic to warehouse |
| Parcel | Warehouse / Parcels — one outbound box | Second bill: international shipping |
Spreadsheet cards never mirror your live status. Money mechanics: Payment. DIY sequence: How to buy.
Shopping-agent order (first payment track)
| Status (Help Center style) | What it usually means | Your action |
|---|---|---|
| Payment Pending | Order created; unpaid | Pay within ~72 hours or it may lapse |
| Process Pending / Order Processing | Assigned to a purchaser | Wait unless a note appears |
| Confirmation Pending | Purchaser needs a reply (SKU, OOS, price note) | Answer on the order page |
| Clear Balance | Seller price / domestic shipping exceeded prepaid | Top up the difference — Payment |
| Purchased → Shipped (Local) | Bought; seller courier toward warehouse | Wait; holidays stretch this leg |
| Received → Stock Arrived | At warehouse; inspect / weigh | Watch for free QC photos — QC photos |
| Stored | In inventory; free storage clock running | QC decide; later build parcel — Storage |
| Returning / Returned / Exchanging | Seller-side return or exchange in flight | Wait for balance credit / new unit — Returns |
| Invalid / Withdrawn / Expired | Cancelled, rejected, unpaid timeout, or abandoned | Read the row note before reordering |
Stored is the milestone that closes the first payment track for that line: it is eligible to leave in an international parcel. Free storage still counts down from Warehoused / Stored (about 90 days agent / 60 days Forwarding on the storage-policy article — confirm live).
Statuses that wait on you
- Payment Pending (order) — product payment unpaid
- Confirmation Pending — reply required
- Clear Balance — top-up required
Leaving these open also burns calendar time on sibling items already Stored. Enable email / in-app notifications if the account offers them.
Parcel order (second payment track)
| Status | What it usually means | Your action |
|---|---|---|
| International Delivery Fee Pending | Parcel submitted; shipping unpaid | Pay within ~72 hours |
| Verifying → Verified → Ready for Pickup | Warehouse checking / sorting before pack | Wait; reply if staff ask about declaration or restricted goods |
| Packaging → Packaging Completed → Shipped | Packed; courier collected or imminent | Save tracking; expect first scan lag on some lines |
| Order / Domestic / Overseas Return | Cancelled or bounced (address, line, customs) | Open Help with parcel ID; costs often on recipient |
| Confirmed Receipt / Completed | You marked received / delivery finished | Done for that parcel |
After ship-out, shipping may still settle (top-up or refund to balance) once actual billing weight posts — see Shipping and Payment.
Spreadsheet workflow mapped to statuses
- Shortlist here → paste URL in DIY Orders → Payment Pending until you pay
- Purchaser buys → Shipped (Local) → Received → free QC photos
- Review QC → keep / return → line reaches Stored
- Pick keepers in Warehouse → parcel submit → International Delivery Fee Pending
- Pay shipping → Packaging → Shipped → destination delivery
Forwarding-only orders
If you bought the item yourself and only use USFans for storage and ship-out, labels differ slightly but the idea is the same: inbound to warehouse → stored → parcel → international line. You skip DIY product payment and purchaser “Clear Balance on buy,” but you still watch inbound Received / Stored and the full parcel track.
Storage window is usually 60 days for Forwarding vs 90 days for shopping-agent orders. Mixed parcels do not share one clock — Warehouse storage.
Common stuck points
- Clear Balance — seller price or domestic shipping changed; pay on the order page before purchase continues
- Confirmation Pending — reply to the purchaser note; the row waits on you
- Modify after submit — Help says changes are negotiable mainly before the seller ships; after ship-out, wait for warehouse arrival, then return and reorder (return shipping often on you)
- Separated to Ship — seller split the domestic courier; agent verifies and updates you — one order can become two inbound packages
- International Delivery Fee Pending — unpaid shipping window; parcel will not pack out
- Invalid / Expired — unpaid timeout, prohibited goods, or storage abandoned; read the note before pasting the same link again
- Freight top-up after pack — actual weight exceeded estimate; settle so the parcel keeps moving
When to worry vs wait
| Situation | Usually |
|---|---|
| Several days on Shipped (Local) in a China holiday week | Wait — domestic couriers slow down |
| Weeks on Process Pending after Clear Balance already paid | Open Help with order ID |
| Photos not up yet but status just hit Received | Wait a bit; QC belongs to the buy track |
| Packaging Completed but no tracking scan yet | Normal lag until first line scan |
| Overseas Return / customs hold | Contact Help / Live Chat with parcel ID; destination costs often on you |
If you are waiting for warehouse angles, refresh the order — not a parcel you have not submitted. QC guide: Warehouse QC photos.
What this spreadsheet does not do
We do not poll your USFans account, push status emails, or rewrite live labels. Use this page as a decoder; trust the order and parcel screens on usfans.com for the truth on your parcel.
Quick FAQ
Why is my order Stored but I cannot find a parcel? Stored is item-level. You must create a parcel in Warehouse and select that line.
Can one order have two statuses? Split domestic shipments or partial returns can leave sibling rows in different states — read each line.
Does Completed on the parcel refund unused storage? Storage ends for shipped lines; leftover Stored items keep their own clocks.
English label looks different from a friend’s screenshot? UI language and Help Center renames happen. Match meaning, not exact spelling.